7-Day Technical Warranty

Return, Replacement & Technical Warranty Policy

Guidelines regarding 7-day technical replacement, transit damage, and refund processing.

Last Updated: 22 Sept 2026, 12:30 am•Legal & Policies

1. 7-Day Replacement Guarantee

If an item received is defective, non-functional on arrival (DOA), or physically damaged during transit, you may initiate a replacement request within 7 calendar days of delivery.

2. How to Request a Replacement:

Submit a support ticket directly at our [Roboarc Support Desk](/support) or call +91 98765 43210.

Provide your Order ID and clear photographs/video showing the issue or wiring setup.

Our technical team will test the case and arrange a return pickup or instant replacement dispatch.

3. Non-Returnable Items:

Raw Li-ion battery cells showing solder marks or altered terminals.

ICs or microcontrollers with visible burnt traces from reverse polarity or over-voltage.

Custom manufactured parts (custom laser cut plates, custom CNC panels).

4. Refund Timeline:

Approved refunds are credited back to the original payment source (UPI, Debit/Credit Card) within 3-5 business days.

Have questions regarding this document?

Reach our dedicated support team or submit an inquiry ticket.

+91 98765 43210 Support Desk